Frequently Asked Questions
Everything you need to know about your SURI shopping experience.
What is SURI's shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
SURI accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your materials sustainably sourced?
Quality and ethics are at our core. We prioritize organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal footprint on the planet.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can change or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.